Fairfield Inn & Suites by Marriott Bay City, Texas

We stayed at two other hotels, Days Inn and Quality and The fairfield had the best continental breakfast. Best coffee, best choices. Natalia, the Manager, went above and beyond in her hospitality, accomodating us after I made a mistake in my booking. She made an executive decision based on reason and kindness, after she wisely asked appropriate questions that helped us tremendously. I appreciate her flexibility and understanding. I found comfort in her humanity. In a world where it often feels like people no longer think logically for themselves it was refreshing to do business with a person who behaved in such a Real World way. It was obvious she cares about others and the facility. She is a shining representative of Fairfield Inn. Fairfield would be wise to encourage her to share her customer service skills with other staff. Our experience was elevated because of her hospitality skills. I also loved the Kohler shower. Classy!

Clean, comfortable and peaceful. We especially love Ms. Parsons, the lady that is in charge of hosting the morning breakfast. She brings so much joy and happiness to your hotel.

Location was fine.

The restroom was clean and jus beautiful...I liked the welcome with the TV ....and how easy it was to use it

check inn staff and cleaning very nice, breakfast staff outstanding and very polite(great attitude of sunshine)